Terms of Service

Meraki provides software development, AI engineering, cloud infrastructure, digital marketing, technical consultancy, and related technology services ("Services") to clients under separate project agreements or statements of work ("SOW"). These Terms apply to your use of our website and client portal. Specific project terms are governed by the applicable SOW signed by both parties.

Access to the client portal ("/portal") is by invitation only. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately at hello@merakigroupltd.com if you suspect unauthorised access.

We reserve the right to suspend or terminate portal access if we detect misuse, breach of these Terms, or conduct that jeopardises the security or integrity of our systems.

• Client deliverables: Upon full payment, you own all intellectual property in the custom software, designs, and content we create specifically for you under an SOW, unless the SOW states otherwise.
• Our pre-existing IP: We retain ownership of our frameworks, libraries, tools, and methodologies. Where these are incorporated into your deliverables, we grant you a perpetual, non-exclusive licence to use them within the delivered product.
• Third-party components: Open-source and third-party components are governed by their respective licences.
• Website content: All content on this website (text, graphics, logos) belongs to Meraki. You may not reproduce or redistribute it without written permission.

Invoices are issued per the payment schedule in the applicable SOW. Payments are processed via Paystack. Late payments may incur interest at 2% per month on the overdue balance, and we reserve the right to pause delivery until accounts are settled. All prices are exclusive of VAT unless stated otherwise.

Each party agrees to keep the other's confidential information (including project details, business plans, and technical specifications) strictly confidential and not to disclose it to third parties without prior written consent. This obligation survives termination of any engagement for 3 years.

We warrant that our Services will be performed with reasonable skill and care in accordance with the applicable SOW. Except as expressly stated, our Services are provided "as is" without warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

The website and informational content are provided for general purposes only and do not constitute professional advice.

To the maximum extent permitted by Nigerian law, Meraki's total liability for any claim arising from our Services shall not exceed the total fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.

We shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits or data, even if advised of the possibility of such losses.

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms by reference. We comply with the Nigeria Data Protection Regulation (NDPR) 2019.

You agree not to use our website or services to:

• Violate any applicable law or regulation;
• Transmit spam, malware, or disruptive code;
• Attempt unauthorised access to our systems or other users' accounts;
• Reverse-engineer, scrape, or reproduce our platform without permission;
• Infringe the intellectual property rights of Meraki or third parties.

Either party may terminate a project engagement by providing written notice as specified in the SOW. We may terminate or suspend website and portal access immediately for material breach of these Terms. Upon termination, provisions that by their nature should survive (IP, confidentiality, payment, liability) remain in force.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising shall first be referred to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Lagos, Nigeria, under the Arbitration and Conciliation Act (Cap A18, LFN 2004).

We may update these Terms from time to time. We will notify registered users by email and update the effective date above. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

For questions about these Terms:
Meraki Group Limited · CAC RC 9717854
hello@merakigroupltd.com